Privacy Policy

1. Who this policy covers

This policy explains how ADO Mobility ("ADO", "we", "us") handles personal information through the ADO customer app, ADO Partner driver app, our website at adomobility.com, and related ride, parcel delivery, car wash, scheduled-booking and support services.

It applies to customers, drivers and service partners, website visitors, and people whose details are provided for a booking, such as parcel receivers. The information used depends on your role, service, app version and features you choose.

2. Information we collect

• Account and profile: mobile number, authentication identifier, name, and profile information you provide, such as email, gender or profile photo.
• Bookings and service activity: pickup and destination addresses, coordinates, service type, scheduled time, assigned partner, trip status, fare, cancellation details, ratings, reviews, and booking verification or completion records.
• Parcel details: sender and receiver names, phone numbers, addresses, and delivery instructions you provide. Please share another person's details only when you are authorised to do so.
• Driver registration and verification: driver profile, vehicle information, driving licence, registration and insurance documents, selected document images, approval status and referral details.
• Transactions and payouts: payment method and status, transaction references, wallet or recharge records, and bank or UPI payout information provided by partners. Do not send us a payment PIN, password or full card credentials through support.
• Location and device information: location used by enabled features, its time and accuracy, push notification tokens, app/browser and device information, IP address, and service, security or error logs.
• Support communications: information you send when contacting us, reporting an issue, or making a privacy request.

3. Location and device permissions

Customer location

With permission, the customer app or website uses your location to suggest a pickup, find an address, calculate routes and help arrange nearby services. Your selected pickup and destination become part of the booking. Customer location access is used while the app or website is in use; it is not used for continuous customer background tracking. You can choose or enter an address manually.

Driver location, including background access

ADO Partner collects and sends precise driver location to ADO and its administrators while the driver is Online, including during an active trip and when the app is in the background or not actively in use. This supports dispatch, service fulfilment, operational support and active-service tracking. The assigned customer can receive the driver's live location during their active service. Location, time and accuracy may also be used when accepting a scheduled offer to assess pickup feasibility. Coordinates are sent to Google Maps for routing and travel-time calculations.

Background access is explained separately when needed for driver Online services. Going Offline stops the Online tracking service. Revoking location access can prevent a driver from going Online or fulfilling location-dependent features. Previously recorded booking information is subject to the retention policy below.

Contacts for Parcel

Contacts access is optional. When you select the contact-list option in Parcel, we explain the purpose before requesting permission to read contact names and phone numbers on your device. The address book is used locally for selection and is not uploaded as a whole. Only the receiver details you select and submit are included in the booking and shared as needed to complete delivery. ADO does not add, edit or delete your device contacts. You can enter receiver details manually instead.

Notifications and selected images

Notifications deliver ride requests, driver assignments, scheduled offers, approval updates and booking changes. A device push token is used to route alerts. You can decline or disable notifications, although you may miss timely service updates. Driver registration uses selected photos and document images for account verification; selected files are uploaded to ADO's storage. Using a system photo picker does not give ADO access to your entire photo library.

Where a runtime permission is needed, the app explains the purpose and asks you to agree before opening the system request. Permissions already granted are checked rather than requested again. Device settings control the final permission state. Some features differ between the website and native apps.

4. How we use information

• Verify sign-in, manage accounts and assess driver registrations.
• Create, assign, schedule, track and complete requested services.
• Calculate routes and fares, maintain booking histories, process service-related payments or payouts, and resolve transaction issues.
• Send operational updates, provide support and investigate complaints.
• Manage ratings, service quality, referrals, misuse prevention, account security and technical reliability.
• Understand website usage and meet applicable legal, accounting and recordkeeping obligations.

We use consent where required, including permission-based device access, and otherwise process information as permitted by applicable law to provide requested services and fulfil related obligations. Reading this policy does not itself grant a device permission.

5. Who receives information

We share information needed for the purposes described in this policy:

• Assigned drivers and service partners receive the customer or receiver details, addresses, instructions and service information needed to fulfil their assignment. Customers receive relevant assigned-driver and vehicle details and active-service tracking information.
• Authorised ADO personnel use information for dispatch, verification, support, payments, service management and security.
• Technology providers process information for authentication, hosting, database and file storage, maps, notifications and website analytics. These include Google Firebase, Google Maps, Google Analytics and Expo's notification infrastructure. Google receives phone authentication information for verification and abuse prevention. Older app versions may use an SMS verification provider such as 2Factor.
• Payment or banking services receive information needed for the payment or payout method you use, under their own applicable terms.
• Legal or organisational recipients may receive information where required by law, to respond to lawful requests, protect rights and safety, resolve disputes, or support a business transfer subject to applicable safeguards.

We do not sell personal information. Our website analytics configuration disables advertising personalisation signals and Google signals. Providers may process data under their own policies; see Google's Privacy Policy and Expo's Privacy Policy.

6. Website cookies, local storage and analytics

The main ADO website uses browser storage and provider technologies to maintain sign-in, remember preferences such as manual pickup, and support authentication and service functionality. A stored location preference is not a substitute for your browser's actual permission and does not itself grant location access.

The main website uses Google Analytics to understand visits and interactions. Analytics may use cookies and collect information such as page activity, browser/device characteristics and approximate location derived from network information. Our analytics integration does not intentionally send phone numbers, OTPs, profile details, booking identifiers or precise pickup coordinates as custom analytics parameters.

You can clear site data, block cookies or adjust browser privacy controls. Doing so may sign you out or reset preferences. This standalone privacy page does not load the app, Google Analytics or third-party tracking scripts; normal hosting request logs may still be generated.

7. Storage, security and retention

We use authenticated access controls and encrypted network connections for our cloud services, and restrict access according to service roles. No system can guarantee absolute security. Protect your device and sign-in codes, and contact us if you suspect unauthorised account access.

We retain personal information for as long as needed to operate your account and requested services, maintain transaction records, resolve complaints, prevent fraud and meet applicable legal obligations. Retention depends on the record type, service need and any required legal or accounting period; we do not promise that all records are removed immediately on account deletion.

After a verified deletion request, information no longer needed for these purposes is deleted or anonymised. Some records may be retained for legal compliance, outstanding transactions, fraud prevention or disputes, and copies in backups may remain until their normal replacement cycle. We can explain applicable retention exceptions when responding to your request.

Cloud providers may store or process information outside your state or country, including outside India. Such processing remains subject to applicable law and the relevant provider arrangements.

8. Your choices and account deletion

You can update available profile fields in the app, change app or browser permissions in device settings, choose manual address or receiver entry, and disable notifications. Withdrawing an optional permission stops future access through that feature but does not automatically delete previously submitted booking records.

To request access to, correction of, or deletion of your personal information, withdraw consent, raise a privacy concern, or request deletion of your ADO customer or ADO Partner account, email info@adomobility.com or call +91-92330 89563.

For account deletion: use the subject "ADO account deletion", identify whether it is a customer or partner account, and provide your registered mobile number so we can locate the account. We may ask you to verify ownership before acting. Never send an OTP, password or payment PIN. Tell us if you want to delete specific data instead of the entire account.

We will assess and respond to privacy requests in accordance with applicable law, explain any necessary verification or retention exceptions, and help you understand the service impact. Uninstalling the app alone does not delete your account. If you are a parcel receiver without an ADO account, you may still contact us about your information. You may also exercise complaint or other rights available under applicable data protection law.

9. Children

ADO's account and partner services are intended for adults who can enter into the relevant service arrangements. We do not knowingly seek personal information from children for independent account registration. If you believe a child has provided information without appropriate authorisation, contact us so we can review and address it.

10. Changes to this policy

We may update this policy when our services, data practices or legal requirements change. The current version will be published at this URL with its updated date. Where required, we will provide additional notice or seek fresh consent before a materially different use of personal information.